Frequently Asked Questions


General Questions


  1. What is the Home Price Guide®?
  2. How much do Home Price Guides cost?
  3. How does the Home Price Guide® Property Report work?
  4. How up to date are the Home Price Guide® Reports?
  5. How much descriptive detail do the reports have?
  6. What is the difference between the Postcode Report and the Street Report?
  7. Can we buy the report in newsagencies or shops?
  8. Do I get weekly/monthly updates?
  9. How can I pay for my Home Price Guide Report®?
  10. How are the Home Price Guide® Reports delivered?
  11. I have received a Tax Invoice but I haven't received my product?
  12. Where do we get our data?
  13. Do you have data for every property in Australia?
  14. What is the difference between a median price and average price?
  15. How is the Current Market Price Estimate calculated?
  16. How are the Future Price Estimates calculated?
  17. (SA only) What do the abbreviations stand for in my Home Price Guide® Report?
  18. How accurate is the data that APM collects?
  19. How are the Market Price Trends on the APM Home Price Guide Reports calculated? Calendar year, Financial year?
  20. What and how is the Long Term Trend calculated?
  21. How do I edit my details and password on my subscription?
  22. Is private information such as Property Owner's or Tenant's name available?
  23. Are the Home Price Guide Postcode Report and Street Report available in Excel format?

SMS Questions


  1. What is 19 SMS HPG (19 767 474)?
  2. How does 19 SMS HPG work and what address format do I use?
  3. What is the SMS number ?
  4. How much does 19 SMS HPG cost?
  5. Do I need to register to use 19 SMS HPG?
  6. What states are covered by 19 SMS HPG?
  7. What do I do if I am not satisfied with the SMS HPG service?
  8. How do I get a refund for an SMS I have received?
  9. What happens when a property is listed as For Sale?
  10. Tips for using 19 SMS HPG

Property Pro Questions


  1. Is there a free trial available for Property Pro, before I make my full purchase?
  2. How far back does the historical data provided by Property Pro go?
  3. Can I receive a refund if I choose to terminate my Property Pro subscription before the three month term has expired?
  4. How do I log into my Property Pro subscription?
  5. How do I retrieve my username and password?
  6. What is the difference between the Postcode Report and the Property Pro subscription?
  7. Why am I unable to subscribe to Property Pro for a postcode in Victoria or Western Australia?

General Questions


1. What is the Home Price Guide®?

Home Price Guide® has been serving Australia's homebuyers, sellers, investors and real estate professionals for more than 15 years. The Home Price Guide® Property Reports are intended to provide independent and up to date property sale price information (actual individual property sales) and analysis to allow you to make better informed real estate decisions.

We have reports covering every state and territory in Australia.


You can choose from the following tailor-made Home Price Guide® reports:

Report Name Coverage Description
Postcode Report Postcode(s) Sales History Lists the prices paid by private treaty and auction in the postcode(s) of your choice over the past 12 or 24 months. Longer reports are also available upon request.
Street History Report Street Sales History Lists the reported history of prices paid by private treaty and auction in the street of your choice. Length of report varies from state to state but generally covers 10 years.
Property Report Individual house or unit Includes the reported sales history of an individual property; market analysis of the surrounding area; recent comparable sales; and a statistically-generated current market price estimate of the property.
Property Pro Postcode(s) Gives you online subscription access to ongoing and updated property sale prices and all our sales data for your subscription area. Plus additional online sorting and search functions. Min. 3 month subscription.
Last Sold Prices by SMS Individual house or unit Receive an SMS featuring the details of when a property was last sold and the price paid. If we do not have a record of the last sale, you'll receive a mini-snapshot for the suburb

* Discounts for multiple reports available. For pricing of WA reports, please refer to product pages.

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2. How much do Home Price Guides cost?

All the Home Price Guides are keenly priced - particularly given the amount of detail we try to include. In fact, our customers have told us they would be great value even if all you got was the address and the price. In fact, you get much more. This is a very small outlay to help ensure you come out of the property market a winner. As well, great discounts are available on multiple purchases -the more reports you order the cheaper each one is.

All the prices, including discounts, are listed on the product pages. Or follow the Buy Now links info from the homepage.

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3. How does the Home Price Guide® Property Report work?

What's your home worth? Home Price Guide® Property Report is ideal for homebuyers, sellers and investors (or lenders) or homeowners looking for a comprehensive price profile on a particular property. Each report includes a Current Market Price Estimate (as used by some of Australia's largest financial institutions) plus any reported sales history on the property (where available), statistical price data, historic median price movements, auction clearance rates, a list of nearby comparable sales and more!

Used in conjunction with your local market knowledge (including the particular features of the property), it will tell you how "your" property compares to others in the neighbourhood. It is perfect for home owners looking to find out what your home might be worth (and to calculate how much equity you might have) as well as for homebuyers and sellers.

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4. How up to date are the Home Price Guide® Reports?

They are as up to date as our far-reaching data sources allow. The Home Price Guide® Reports include data obtained from a variety of sources - real estate agents, state governments, real estate advertisements (print and electronic) and our own auction reporters. The sales data can be divided largely into two types:

  • Auction results - this is the most up-to-the-minute sales data available. Australian Property Monitors is Australia's only specialist national monitor of auction results. Each month we track about 5,000 auction results around the country. These are entered into our Home Price Guide® database daily. If a property was auctioned we generally have the results on the day or within 2-3 days.
  • Private Treaty or Private Sales - while we receive some private treaty sales via exclusive arrangements with real estate agents, the vast majority of these are supplied by the state-based Valuers General or equivalent. In most instances, these sales are provided within 6-10 weeks from the date of settlement of the sale. (In Victoria, these can take longer to come through - which makes our auction monitoring there even more important.) And rest assured, as soon as we get them we wash, scrub and cross check them so that you get them as quickly and cleanly as possible.

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5. How much descriptive detail do the reports have?

In SA and WA (where the government data is very detailed) there is something on just about every property. However, we spend hundreds of thousands of dollars each year on gathering descriptive information from every source we can find to enhance the base government data we receive.

In fact, we already have more descriptive data than you will find anywhere else online and the detail is growing all the time.

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6. What is the difference between the Postcode Report and the Street Report?

The Postcode Report lists the sales history for the postcode or postcodes of your choice for 12 or 24 months. The Street Report lists all the reported sales in a specific street (up to 20 years in some cases).

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7. Can we buy the report in newsagencies or shops?

No. The Home Price Guide® Reports are generated as you order them ensuring you get the latest and most up-to-date information available. They can be purchased directly via www.homepriceguide.com.au or through our network of distributors. Or call 1 800 817 616.

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8. Do I get weekly/monthly updates?

The 3 Month Subscription gives you the advantage of 3-month online subscription access to ongoing and updated property sale prices and 24 months of historic sale prices in the postcode or postcodes of your choice. Plus, additional online sort and search functions that allow you to tailor your own geographic searches and sort the results by address, price, sales date and type of property.

Real estate agents, and other real estate professionals, should enquire about our online subscription product APM Property Data.

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9. How can I pay for my Home Price Guide Report®?

You can pay using credit card online or over the phone.

We accept Visa, Mastercard and American Express cards.

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10. How are the Home Price Guide® Reports delivered?

The Home Price Guide® Reports are generated automatically upon order. When you order online the reports are supplied straight to your computer screen in real computer time and, if you opt for email delivery, also by email (as html documents) to your nominated email address. This shouldn't ever take more than half an hour (and generally happens straight away!!)

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11. I have received a Tax Invoice but I haven't received my product?

All reports are attached to the Tax Invoice you receive in your email. For Property Pro your login details are included in the Tax Invoice.

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12. Where do we get our data?

The Home Price Guide® Reports include data obtained from a variety of sources - real estate agents, state governments, real estate advertisements (print and electronic) and our own auction reporters. Private treaty sales come from the state-based Valuers-General or equivalent in each state as well as real estate agents who report their results to us.The auction results are obtained directly from the auctioning agent by our own researchers and monitors.

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13. Do you have data for every property in Australia?

In some areas we have limited information available. If the property report you are interested in does not have sufficient data to provide a price estimate, you will receive a warning message as well as an option to purchase the report at a discounted price. You can opt out of purchasing the report by removing it from your shopping cart.

If you accept the discounted price by entering and submitting your credit card details, you are agreeing that the report may have limited information and that no refunds are available.

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14. What is the difference between a median price and average price?

Median is the middle price when all prices are sorted from lowest to highest; the average price is the price calculated by adding up all the prices and then dividing by the number of sales.

Median is used more widely because it lessens the impact that one or two unrepresentative or uncharacteristically high or low prices can have on the analysis. It generally provides the more accurate picture. For instance, if five properties sell, one for $5,000,000, one for $3,000,000, one for $700,000, one for $450,000 and one for $260,000, then the median price is $700,000 but the average price is $1,882,000.

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15. How is the Market Price Estimate calculated?

The Price Estimate is calculated by APM’s proprietary Automated Valuation Model (AVM) that incorporates industry leading Dynamic Multi-Variant technology.

The model evaluates multiple and unique combinations of property characteristics for each local area to calculate the most accurate Price Estimate possible. Adaptive hedonics allows the model to use the underlying attributes of each property, in each location, to create highly specific price estimates.

Where a recently reported Sale price for a property is available, the model will use this record as the basis for calculating the Price Estimate. The Sale price is indexed forward from the date of the historic sale, determined by prevailing local market price trends, and converted into current day value.

Where a recently reported sale price for a property is not available, a pool of neighbouring comparable properties is selected and used as the basis for calculating the Price Estimate.

The following property attributes are assessed and evaluated;

  • Property location: latitude & longitude,
  • Property attributes: number of bedrooms, bathrooms and car parking,
  • Additional features : land size, air conditioning, pool, polished timber floors, walk in wardrobes and entertaining areas,
  • Geospatial: proximity to bodies of water and transport links, road classification and views.

This pool of comparable properties is then ranked and weighted with each historic sale price indexed to current day value. The Price Estimate is then calculated as a weighted average of the properties from the comparable sales pool.

Note: The APM Property Report is not an appraisal conducted by a Certified Practicing Valuer (CPV) and is generated by an automated statistical and data driven technology platform.

This report does not take into account the potential impact of external influences such as a change in economic conditions, future planned infrastructure and environmental conditions. The model can only assess property information available from APM’s data sources and where known at the time of generating the report. The model cannot take into account the effect of renovations or changes to the structure of a property made after the official reported sale date.

APM recommends our customers refer to the comparable sales data provided, inspect similar properties on the market as well as supplement this information with additional market research and advice from property professionals prior to making any decisions.

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16.How are the Future Price Estimates calculated?

The Future Price Estimate (where available) is an indication of the target property’s potential value in 12 month’s time. This forecast is based on the Price Estimate plus the average annual percentage change of prices for similar properties, from the local area, over the past 3 years.


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17. (SA only) What do the abbreviations stand for in my Home Price Guide® Report?

South Australian Home Price Guide® reports purchased may contain a series of abbreviations in the description for each property listed. This describes the building and land use for the property. Building Codes included in the report will outline the construction material for walls and roof, house style, condition of the property, as well as structural improvements. The Land Usage Code is displayed as a numerical code (eg LUC: 1310) and indicates the use being made of the land. The key for these codes is available below and should be used along with your Home Price Guide® Report.

Print key : Building Codes | Land Usage Codes

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18.How accurate is the data that APM collects?

APM relies upon many different sources to collect our data, these include APM’s Investigation Centre, Real Estate Agents, and various government departments. We have various systems and processes in place to check our data and ensure that it is correct. However, we cannot warrant its accuracy or completeness due to the possibility of human error.

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19.How are the Market Price Trends on the APM Home Price Guide Reports calculated? Calendar year, Financial year?

The Market Price Trends are calculated based on a rolling 12 month period, from the two months prior. For example if a report was purchased in June 2010, it will have statistics calculated from the period June 2009 to April 2010

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20.What and how is the Long Term Trend calculated?

The Long Term Trend is calculated as the change in Median Values based on the aggregated data collected by APM over the past 10 years.

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21.How do I edit my details and password on my subscription?

To amend your account details simply going to Fairfax Digital Member Center, log in, update your details and then click submit. The Fairfax Digital Member Centre is linked to APM Home Price Guide and will automatically update these details for you.

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22. Is private information such as Property Owner's or Tenant's name available?

Private information such as Property Owner's and Tenant's Name or Current Address are not avaialble through Home Price Guide.

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23.Are the Home Price Guide Postcode Report and Street Report available in Excel format?

These products are currently not available in Excel Format.


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SMS Questions


1. What is 19 SMS HPG (19 767 474)?

19 SMS HPG is a Premium Rate SMS service. 19 SMS HPG (19 767 474)* SMS Cost $6.60 (incl GST) lets you SMS the specific address of an individual residential property using SMS from your mobile phone and we will return either:

  • the latest reported sale price of that property; or
  • if we do not have the last reported sale price we will provide a Home Price Guide® to property prices in that area and compared to the prices in the surrounding region

Please send addresses to 19 SMS HPG (19 767 474)* SMS Cost $6.60 (incl GST) in the format:

12/23 Smollett St Bondi 2026 (postcode optional).

We cover all states and territories except Tasmania; and in Victoria we can only supply auction sales and not private sales.
Each enquiry costs $6.60 (incl GST), which is billed directly to your phone bill at the time you make the enquiry by your mobile phone company.

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2. How does 19 SMS HPG work and what address format do I use?

Simply SMS the address of the property you are interested in to 19 SMS HPG (that's 19 767 474)* SMS Cost $6.60 (incl GST) and we will return the Home Price Guide® direct to your phone.
Please send all addresses in the following standard address format:

12/23 Smollett St Bondi 2026

Our address matching intelligence allows us to do some address matching and clarification but this does not include correcting the spelling of street names so please be careful when texting. If we are unable to identify an address we with either SMS you with some address options (which you can select by sending back the corresponding letter identifying the alternative address) or a request to correct and resubmit the address. You will be charged your standard SMS rates (not Premium Rates) for any reply SMS's you send.
(Strictly speaking, we do not require the postcode but it does help to identify multiple occurrences of the same street)

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3. What is the SMS number ?

19 SMS HPG which translates as 19 767 474* SMS Cost $6.60 (incl GST).

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4. How much does 19 SMS HPG cost?

Home Price Guide® 19 SMS HPG costs $6.60 (incl GST) per address enquiry. If you are asked to reply to a secondary SMS from Home Price Guide® (in response to your initial enquiry), such as to clarify an address you will be charged at your standard SMS rate (that is, the non-premium rate).

You will be billed by your mobile phone company. Due to the nature of the Premium SMS billing system operated by Belong (our Premium Rate SMS service provider) and the Telcos, the payment is charged to your phone bill at the time you send the SMS enquiry not when you receive the Home Price Guide®.

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5. Do I need to register to use 19 SMS HPG?

In NSW, the short answer is no. You can just start sending SMS enquiries from your mobile phone to 19 SMS HPG (19 767 474)* SMS Cost $6.60 (incl GST) but we highly recommend that you register in advance.

In states and territories outside NSW, you must agree to certain terms and conditions of use set by our state government data suppliers and by APM.

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6. What states are covered by 19 SMS HPG?

All states and territories of Australia except Tasmania are covered by 19 SMS HPG. Generally speaking we have historic private treaty sales data back to 1993 (NT - 1998).

19 SMS HPG is not recommended for use in Victoria.

Due to Victorian state government regulations we can only provide last sale prices for properties that were sold at auction and where the sale price was reported to APM.
Use of 19 SMS HPG in Victoria is subject to the following disclaimer:

Victorian Government Copyright and Disclaimer Notices
Current 1 January 2011.

  • Copyright and Disclaimer for Statistical Reporting Purposes

    To the extent that this report has been developed using information owned by the State of Victoria, the State of Victoria owns the copyright in the Property Sales Data which constitutes the basis of this report and reproduction of that data in any way without the consent of the State of Victoria will constitute a breach of the Copyright Act 1968 (Cth). The State of Victoria does not warrant the accuracy or completeness of the information contained in this report and any person using or relying upon such information does so on the basis that the State of Victoria accepts no responsibility or liability whatsoever for any errors, faults, defects or omissions in the information supplied.
  • Copyright and Disclaimer for Valuation (Real Estate Agent) Purposes

    The State of Victoria owns the copyright in the Property Sales Data and reproduction of that data in any way without the consent of the State of Victoria will constitute a breach of the Copyright Act 1968 (Cth). The State of Victoria does not warrant the accuracy or completeness of the information contained in this report and any person using or relying upon such information does so on the basis that the State of Victoria accepts no responsibility or liability whatsoever for any errors, faults, defects or omissions in the information supplied.

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7. What do I do if I am not satisfied with the SMS HPG service?

Each SMS HPG we send out includes our telephone number and we would encourage anyone who is not satisfied with the service to contact us on that number 1800 65 33 44 and we will try to resolve any problems or issues.

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8. How do I get a refund for an SMS I have received?

We recommend that you contact APM first on the number provided 1800 65 33 44 and we will try to resolve your complaint. Reversals can only be made by a carrier, and parties other than the phone account holder are unable to call a telco to discuss a customers account (due to privacy regulations).

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9. What happens when a property is listed as For Sale?

If we have a property recently reported as 'For Sale', for which we have not yet received the result, we will send you the last reported sale price or when there's been no reported sale price we'll send you a Home Price Guide® mini-snapshot of property prices in the local area, postcode or surrounding region. Then once we receive the property sale information we will send you an update via SMS for that particular address.

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10. Tips for using 19 SMS HPG

Premium Rate SMS limits

Some mobile phone companies have a set Premium Rate SMS limit which may restrict your usage of 19 SMS HPG. Contact your mobile phone provider directly to enquire about or increase your Premium Rate SMS limit.

Some web based SMS services also apply a Premium Rate SMS limit and are therefore not recommended to use for 19 SMS HPG.

(a), (b), (c) options

Sometimes your 19 SMS HPG request may require further clarification and you will be asked to select a, b, or c. Only SMS the option you require, see example below:

You type You receive You type You receive
47 the causeway 2035 47 the causeway 2035 address check. Reply with a or b only: (a) Beverley Park (median) (b) Maroubra (sale) Or APM 1800 817 616 B 47 The Causeway Maroubra 2035. Sold (auction) Jun-01 $725,000 MCP McGrath. Sold (auction) Jul-98 $355,000 ELD Randwick. 1800 817 616 (C) APM/NSW LPI www.smshpg.com

SMS the address only

When sending your request to 19 SMS HPG please use the following format only:

12/23 Smollet St Bondi 2026

Please do not:
• Include a greeting (eg. hello / good-bye / thank you, etc.)
• Add your name or telephone number into the message
• Include any additional punctuation (eg. full stop / comma / question mark, etc.)

* Be.interactive. SMS Cost $6.60 (incl GST). Helpdesk 1800 65 33 44. Terms and conditions available at Home Price Guide Terms and conditions

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Property Pro Questions


1.Is there a free trial available for Property Pro, before I make my full purchase?

If you would like to know what Property Pro can offer you, there is a trial available at Property Pro Demo.

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2.How far back does the historical data provided by Property Pro go?

If you are subscribed to Property Pro, your subscription will provide you with access to all the data in our database, up to 20 years.

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3.Can I receive a refund if I choose to terminate my Property Pro subscription before the three month term has expired?

Unfortunately, we do not offer a refund on Property Pro if you choose to terminate your subscription before the three month term has expired. APM has created the three month term specifically for this product because three months is the average minimum required for research by property buyers or sellers.

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4.How do I log into my Property Pro subscription?

To login to Property Pro go to APM's Your Account page , enter your login details and click on your subscribed postcodes to start using Property Pro.

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5.How do I retrieve my username and password?

To retrieve your password go to APM's account login page, and click on the ‘forgotten password’ link under the password box.

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6.What is the difference between the Postcode Report and the Property Pro subscription?

The Postcode Report is a one off report that gives you either 12 or 24 months (depending on whether you select the 12 or 24 month report) of sales data dating back from the time of purchase.
Property Pro allows you to interactively access all data available (up to 20 years) for your subscription in your chosen postcode. Property Pro also allows you to view this data on a map, perform searches based on your entered criteria, Provides you with estimates on a property's current value, and more.

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7.Why am I unable to subscribe to Property Pro for a postcode in Victoria or Western Australia?

We are unable to offer Property Pro to users in Victoria or Western Australia due to licensing issues which prevent us from offering a complete and affordable product.

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